3 Actions That Will Radically Transform Every Customer Service Experience
What do the best businesses in the world, who deliver exceptional customer service, do differently than others? They have…
What do the best businesses in the world, who deliver exceptional customer service, do differently than others? They have…
Your character is a result of how you use your voice. I define voice as the medium you use to…
According to research from the Center for Talent Innovation, your executive presence is based on three factors: 05% – Image…
How would you grow as a leader if instead of putting people in “time out” you made a choice to…
You were gifted with the ability to use your voice and presence to transform the way people view themselves an…
We grow up expecting our parents to be whole, put-together, and authentic. The truth is, often times, they are still…
Great leaders know there is a time to lead the boat and row the boat. They understand you cannot do…
I had the opportunity to speak to 900 women leaders in Chicago last week on the importance of body language…
Every single person you meet shares a common desire. They want to know: Do you see me? Do you…
Your greatest strength is your authenticity. I define authenticity as “the truth of who you are.” Every day offers…
Engaging in and resolving difficult conversations is a necessary skill for any great leader and successful relationship. A lot of…
An important aspect to leadership is having the courage to create a bold vision, taking intentional daily steps towards that…