Managers have the most impact on an associate’s day-to-day experience, and the most influence on whether an organization retains or loses their top talent. Think about your current work situation. What three words would you use to describe your manager? Those words have a significant...
There is nothing more important in this world than your belief in yourself. What you believe, or don’t believe, about yourself becomes the filter for how you show up in the world, how you make decisions, and how you treat yourself and others. Confidence is having the...
You probably have that person at work who you feel is toxic. You feel they repeatedly suck the life-force out of you and you would rather walk on hot coals than have a conversation with them. It can be challenging to communicate effectively with toxic individuals,...
Your influence is directly tied to the amount of value you bring to the organization. If you want to play bigger and lead better than you must be intentional about being an influencer at work. Here are five secrets that no one shares or talks about,...
I could hear the fear and anxiety in my friend’s voice and I knew that the next thing I said could either make it worse or help relieve his burden. He could be glad he called me or wishing he’d dialed someone else. The problem was that...
“There are few things in the world as dangerous as sleepwalkers.” – Ralph Ellison I define a sleepwalker as someone whose actions do not align to how they say they want to be perceived by others. Easily stated, they lack self-awareness! These individuals...
What do the best businesses in the world, who deliver exceptional customer service, do differently than others? They have empowering leaders at all levels of the organization who ensure the guest experience is accurate, easy, and personalized. I recently read The Zappos Experience: 5 Principles to Inspire,...
Your character is a result of how you use your voice. I define voice as the medium you use to express your thoughts and feelings with the world. This can be done through words, body language, or artistic expression. Leaders understand the gravity of their...
According to research from the Center for Talent Innovation, your executive presence is based on three factors: 05% - Image (how you look) 28% - Communication (how you speak) 67% - Gravitas (how you act) Let’s spend two minutes talking about why image matters. 5% might...
How would you grow as a leader if instead of putting people in "time out" you made a choice to put "time in"? I define “time out” as the act of isolating one’s self or someone else to avoid having a conversation about behavior, the feelings involved, and...
You were gifted with the ability to use your voice and presence to transform the way people view themselves an the world. But when you lose your voice, you forget what you are worth. When you forget what you are worth, you make yourself invisible to...
We grow up expecting our parents to be whole, put-together, and authentic. The truth is, often times, they are still discovering themselves and trying to make peace with the baggage of their past. As a result, they sometimes disappoint us. They break our expectations. They...