Justin Patton

I could hear the fear and anxiety in my friend’s voice and I knew that the next thing I said could either make it worse or help relieve his burden. He could be glad he called me or wishing he’d dialed someone else.   The problem was that his boss, who he deeply respected as both…

“There are few things in the world as dangerous as sleepwalkers.” – Ralph Ellison   I define a sleepwalker as someone whose actions do not align to how they say they want to be perceived by others. Easily stated, they lack self-awareness! These individuals view themselves one way but everyone else in the organization has…

What do the best businesses in the world, who deliver exceptional customer service, do differently than others?   They have empowering leaders at all levels of the organization who ensure the guest experience is accurate, easy, and personalized.     I recently read The Zappos Experience: 5 Principles to Inspire, Engage, and Wow by Joseph…

Your character is a result of how you use your voice. I define voice as the medium you use to express your thoughts and feelings with the world. This can be done through words, body language, or artistic expression. Leaders understand the gravity of their voice and the impact it has on development, engagement, and…